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Terms and COnditions



These Hazen Audel Adventures (HAA) Terms and Conditions apply to all group journeys departing between January 1, 2024, and December 31, 2025; and all related extensions and bookings of the above programs for future years until updated.



The Payment Schedule varies by trip, but all trips require an initial non-refundable deposit to reserve a spot on a trip at the Time of Booking. Deposits are about 25% of the total cost of the trip. Full payment is due if a traveler is joining a trip within 60 days of departure.



Deposits are non-refundable. There are no refunds within 60 days of the start of the trip. Please refer to the full Terms & Conditions below for specifics. 



All group journeys are guaranteed to operate when the minimum number of travelers has been booked. Guaranteed departures will operate except only in cases of force majeure. Force majeure means unusual and unforeseeable circumstances beyond HAA’s control or the control of our suppliers, the consequence of which neither HAA, nor its suppliers, could avoid even with all due care, including, but not limited to, war or threat of war; riot; civil strife; terrorist activity (actual or threatened); industrial dispute; technical problems with transport, machinery or equipment; outages or power failures; natural or nuclear disaster; fire, flood, drought or adverse weather conditions; pandemics, epidemics or outbreaks of illness; and ice conditions in oceans and level of water in rivers. In the event of a cancellation or material alteration to the journey as a result of the circumstances as described in this clause, HAA shall have no liability whatsoever for any travel-related costs incurred by the guest, including but not limited to air, insurance, visas and other travel arrangements of any kind. 


If a trip is postponed because of force majeure, the trip participants will be automatically enrolled in the new date for the group's trip. If the persons are not affiliated with a group, they can move another HAA trip to the same location on a different date, subject to the price and availability of that trip. Note, that trip prices vary depending on seasonality and demand. HAA highly recommends that travelers purchase Trip Travel Insurance, including considering Cancel For Any Reason (CFAR) insurance to guard their investment in a trip.  


In the case of a force majeure event(s) that could cause a trip postponement, we are happy to offer you a tour credit applicable to another HAA trip. This tour credit is in effect if all payments remain with HAA. But, as with anything of value, it is important to avoid any misunderstandings about a tour credit. Please read the following information, for the use of your tour credit will be governed by these terms:

•    In the case of an event causing a trip delay or cancellation, the amount of the tour credit will be determined by the Terms and Conditions and will be offset by any payment or settlement you receive from any relevant insurance policy.

•    Tour credit value is stated and calculated in US dollars. Tour credits are redeemable for future tour bookings only and cannot be redeemable for cash, check, gift certificate, or credit back to a charge card or bank account. 

•    Tour credits are non-transferable and will be forfeited if bartered, sold, obtained, or used illegally, fraudulently, or through unauthorized persons or channels.

•    Tour credits will be awarded to each traveler on the trip reservation. 

•    Tour credits will expire on December 31, two years following the year of the originally scheduled tour (e.g. if you receive a credit for a tour set to depart in 2025, you may use that credit toward any tour(s) departing before December 31, 2027).

•    Tour credits may be redeemed when booking a new HAA tour online at our website. Tour credits cannot be redeemed through a travel agency or any other source.

•    Tour credits must be redeemed for any tour(s) with a departure date on or before the expiration date of the tour credit.

•    If your tour credit is insufficient to cover the full cost of your new tour(s), you will be responsible for paying the balance. 

•    If you cancel a booking made with a tour credit, all tour credit is lost. 

•    The owner of a tour credit or any Tour Member whose tour was purchased using a tour credit understands that he/she will be required to provide an alternate form of payment before being allowed to join the tour if the tour credit was used for payment in violation of these terms and conditions or applicable law.


Trip Travel Insurance: HAA highly recommends all travelers obtain Trip Travel Insurance.  With that, HAA recommends travelers carefully read the benefits of each policy they are considering.  



Each adventure has its itinerary found on the website description. Please understand your obligations at each event sign-up. HAA reserves the right to make changes as needed to each trip. 



All travel and housing costs to and from adventure/events (unless specified). Trip Travel Cancellation Insurance, Trip Travel Medical Insurance, or Trip Travel Interruption Insurance; international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; gratuities to the guides; meals other than those specified in the itinerary; room service; beverages other than those noted in inclusions above; sightseeing not included in the published itinerary; and personal expenses such as laundry, communication charges, Internet access for all trains; and optional activities (which are subject to availability).


HAA reserves the right to modify program itineraries, including arranged sightseeing and featured experts, and substitute accommodations, including hotels, vessels, aircraft, and trains, at any time due to unforeseen circumstances or circumstances beyond HAA’s control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. 



Quoted program prices are per person, double occupancy except where indicated. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted at the time of printing. HAA, nor any of its travel partners, is under any obligation to give a breakdown of the costs of any journey. Pre- and Post-Tour Extensions are only available to guests booked on related group journeys. Modification of program content to accommodate a smaller group size will not affect the published program price.



The minimum age is 10 years old unless noted on the itinerary. All children under age 18 must be accompanied by an adult. Some activities on journeys may require a minimum age to participate. HAA reserves the right to marginally exceed the published maximum group size on Family Journeys to accommodate a family.



Some active elements have been incorporated into select itineraries. To enjoy the trips as intended, a minimum fitness level is required. HAA will require prior notice if any participant has any physical or other condition or disability that would prevent them from participating in active elements of any trip and/or could create a hazard to himself or herself or other members of the group. HAA may require guests to produce a doctor’s certificate certifying that they are fit to participate. Acting reasonably, if HAA is unable to properly accommodate the needs of the person(s) concerned or believes that health and safety may be compromised, HAA reserves the right to refuse participation. The guest represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. HAA also reserves the right to remove from the trip, at the participant’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour. 



Travel insurance is not included in the price of the program and is highly recommended for each traveler. 



It is the guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required for U.S. and Canadian citizens traveling to all international destinations. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank visa pages for entry and exit stamps. Many destinations also require a visa for U.S. and Canadian citizens; this will be indicated in your Pre-Travel Documentation if this applies to your trip. Citizens of other countries should contact the appropriate consular office for entry requirements about their journey. You may be refused boarding or disembarked from a plane, vessel, or train without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by HAA which result from improper documentation or noncompliance with applicable regulations.



Any payments made to HAA constitute your acceptance of the terms and conditions set out herein and in more specific pretravel documentation, including the registration form.


HAA receives payment in three methods: Website, Cash App, and Venmo  (Note: Travelers may incur fees via the use of Cashapp, and Venmo). Refunds, if applicable, only occur via these options. 


Deposit per Person Required at Time of Booking: Varies depending upon group leader/organization/trip. 


If your reservation is made within 60 days of departure, the entire cost of the trip must be paid at the time of the request to secure confirmation. 



Cancellations must be received in writing and will become effective on the date of receipt, fax, or email. Cancellations received by HAA are subject to the following:



Deposits are non-refundable.

60 days before departure or less: 100% of the program price (not including deposit) is refundable.



Refunds are not made for any missed services. Please see our Limits on HAA’s responsibility clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. HAA will not consider any liability for any claims that are not received within 30 days of the termination of your trip.


HAA reserves the right to take photographs and video during the operation of any program or part thereof and to use them for promotional purposes during the program and thereafter. By booking a program HAA, guests agree to allow their images to be used in such photographs and videos. Guests who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.



HAA, its employees, shareholders, officers, directors, successors, agents, and assigns, do not own or operate any property or entity that is to or does provide goods or services for your trip. HAA is not liable for any negligent or willful act of any such person or entity or any third person. In addition and without limitation, HAA is not responsible for any injury, financial or physical loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.


There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased because these trips occur in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.


If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkeling, hot air ballooning, helicopter flights, ziplining, high altitude treks, climbing, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any activity which HAA considers to carry an inherent risk of serious illness, injury or death (“Activities”), then you fully understand and acknowledge that activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may occur you as a result of participating in any Activities and agree to release HAA and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.


Further, as consideration for being permitted to participate in the Activities; you release HAA, whether known or unknown, from, and agree not to sue or make a claim against HAA for, property damage, cancellation of any activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of your participation in the activities, and any activity related thereto, including transportation to and from the site of the activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of HAA (but not its reckless, willful, or fraudulent conduct), and/or from any defect in the equipment. You further agree to indemnify and hold HAA harmless concerning any claim made against HAA by anyone else that (a) related to your participation, or (b) would be subject to the above release and covenant not to sue if you had made the claim directly yourself.



It is the responsibility of the guest to become informed about the most current travel advisories by referring to the U.S. State Department’s travel website at or by phone at 888 407 4747. In the event of a State Department Travel Advisory against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory, the guest assumes all risk of personal injury, death, or property damage that may arise out of the events like those advised or warned against.



HAA reserves the right to correct any errors or omissions in its published materials and to amend these Terms and Conditions at any time. All amended Terms shall automatically be effective upon being posted by HAA to the Website. Accordingly, guests should check the website before traveling to ensure they are aware of any changes.


©2024 Hazen Audel Adventures 

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